Politique de remboursement

30-day returns
You have 30 days from the day you receive your order to request a return. To be eligible, items must be unused, in the same condition you received them and in their original packaging, with proof of purchase.

To start a return, email us at the.glow@storedrvn.com with your order number. We'll reply with the return address and instructions. Please contact us before sending anything back, otherwise we may not be able to match the return to your order.

Return shipping
Unless your item is faulty, damaged or not what you ordered, the cost of sending it back is your responsibility. We recommend using a tracked service.

Your right to cancel (UK and EU customers)
If you live in the UK or EU, you also have a legal right to cancel your order for any reason within 14 days of receiving it. Just tell us you want to cancel within that period, then send the item back within 14 days of telling us. This right applies to sale items too.

Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us with your order number and a photo or video of the issue, and we'll put it right with a replacement or a full refund, including any delivery costs. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Non-returnable items
Gift cards and personalised or custom-made items can't be returned unless they are faulty.

Exchanges
The quickest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds
We'll let you know once we've received and inspected your return. If it's approved, we'll refund your original payment method within 14 days. If you cancel under your 14-day legal right, your refund includes the original standard delivery charge. Your bank or card provider may take a few extra days to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at the.glow@storedrvn.com.